A Survival Guide to Managing Employees from Hell: Handling Idiots, Whiners, Slackers, and Other Workplace Demons

Every manager is plagued with an "employee from hell" from time to time. What sets apart a great manager is her or her ability to handle them. This helpful and humorous guide differentiates between the different types of difficult employees - from the incompetent to the angry to the partier, plus a whole lot more - and gives readers practical advice on how to rein them in, bring out their good qualities, and maintain control.