The Complete Help Desk Guide

Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It's packe

Simply defined, a help desk is were customers and clients turn to for answers to questions and solutions to problems. This book will help you create the world's best help desk for technical support. It covers help desk software, equipment, staffing, Internet help services, and future trends.