Do It Right! Best Practices for Serving Young Adults in School and Public Libraries (Teens @ the Library Series) (Teens the Library Series)

This groundbreaking series is designed to ensure that public and school librarians have the tools they need to develop and adapt their collections, services, and programs to meet the diverse -- and ever-changing -- needs of young adults. Young adults are a growing population in libraries, yet few librarians known how to provide the unique kinds of services teenagers need and want. Now, YA experts Jones and Shoemaker apply customer service theory and technique to serving this unique population. Shoemaker explores ways to provide the best possible customer service in school library media centers. Jones offers tips, techniques and examples of how to turn teenagers into "raving fans" of the public library. Includes charts, examples, and real-life case studies. These two innovative YA librarians have written the definitive guide to customer service for librarians serving youths.