Leading your Healthcare Organization to Excellence

Leading Your Healthcare Organization to Excellence can help you focus your efforts to achieve real improvements. This book uses the well-known Baldrige Criteria as a road map for increasing care quality at your organization. Rather than an ill-defined management fad, the Baldrige Criteria provide an efficient outline for quality improvement that has delivered proven results across many industries, including healthcare.

The criteria can help you pinpoint trouble spots and prioritize improvement activities. Use the book's many helpful tools, including key points, self-assessments, and reflections, to adapt the Baldrige model to the specific needs of your organization. Positive changes in the attitudes, services, processes, measurement, planning, leadership, and patient satisfaction at your organization can all be inspired by the Baldrige Criteria.