Dialogue at Work: Skills for Leveraging Collective Understanding (Innovations in management series)

This volume explores how the practice of dialogue can help organizations harness the combined intelligence of their employees, unleash widespread creativity, and inspire new levels of motivation.

Glenna Gerard and Linda Ellinor show how dialogue differs from conversational forms such as discussion or debate by going beyond a simple exchange of information. Dialogue can help teams build shared vision, work creatively with diverse perspectives, and forge alignment and trust during times of change.

The authors highlight the core skills of dialogue, share success stories from workplaces that have used them, and offer initial steps that individuals and groups can take to begin to transform their organizational cultures.